Biography of Rizwanul Hoque Chowdhury: Founder & COO of 1000FiX Services Ltd
Rizwanul Hoque Chowdhury: A Leader in Service Excellence
Rizwanul Hoque Chowdhury serves as the Chief Operating
Officer at 1000FiX Services Ltd., a company that leads the after-sales service
industry for IT, mobile devices, consumer electronics, and networking products
in Bangladesh. He has been in this role since February 2019, driving
significant growth and operational improvements in the company. Under his
leadership, the company’s annual turnover has reached over USD 10 million, with
growth rates fluctuating between 5% and 25% year-over-year in the past three
years. His expertise spans strategic partnerships, customer experience, and
business efficiency, making him a pivotal figure in the company’s success.
Transforming Operations for Success
Chowdhury is responsible for overseeing the entire service
operation at 1000FiX, ensuring that the company meets its business goals. He
leads the team in aligning their strategies with the company’s overall mission.
As part of his role, he manages relationships with top global brands such as
HP, Dell, Lenovo, Samsung, Huawei, and Xiaomi, among others. By cultivating
strong partnerships with these renowned companies, he has contributed to
1000FiX’s growth and market expansion. This focus on relationship management is
crucial for maintaining a competitive edge and ensuring the company remains a
leader in after-sales services.
Focus on Productivity and Efficiency
In his tenure, Rizwanul has focused on enhancing
productivity and operational efficiency across the organization. Each day, the
company serves over 2,000 customers, ensuring that all their service needs are
met. He has been instrumental in leading initiatives aimed at streamlining
processes, improving service delivery, and increasing overall productivity. By
introducing new customer experience improvement tools, innovative systems, and
modernized processes, he has helped 1000FiX maintain a high standard of service
that is both efficient and customer-focused.
Driving Customer-Centric Changes
One of Rizwanul’s major accomplishments has been the
restructuring of the organization to become more customer-centric. He
established new departments within the company, including Contact Centres,
Service Quality Assurance, Supply Chain, and Digital Platforms. These changes
have enabled the organization to focus more on improving customer satisfaction
and responding more effectively to their needs. By introducing a robust
customer service framework, he has made sure that customer experience is always
at the heart of 1000FiX’s operations, driving the company’s success in the
competitive service industry.
Exceeding Customer Expectations
Under Rizwanul’s leadership, the company has consistently
worked toward achieving high customer satisfaction scores. He has focused on
setting ambitious goals for customer experience metrics, such as aiming for a
91% Customer Satisfaction Index (CSAT) and a Net Promoter Score (NPS) of 70.
His strategic approach to service excellence has led to tangible results,
including reducing repeated repair failures to less than 2.5%. These
improvements reflect his commitment to delivering top-tier services and ensuring
that every customer’s needs are addressed quickly and effectively.
Biography of Rizwanul Hoque Chowdhury:Founder & COO of 1000FiX Services Ltd-Entrepreneur/age/net worth/investor/startup/Rizwanul story
Expanding the Service Network
Another area where Rizwanul has excelled is in the expansion
of 1000FiX’s service network. Since taking on the role of COO, he has overseen
the growth of the company’s service centers across Bangladesh. In just four
years, he has led the company to expand to 50 service centers in 16 different
areas. This expansion has played a significant role in increasing the company’s
reach and accessibility, allowing them to serve more customers with greater
convenience. The addition of new centers has also contributed to the overall
growth of the company, positioning it as a leader in the industry.
Strategic Vision for Growth
Rizwanul’s long-term vision for 1000FiX revolves around
continuous growth and expansion. He is responsible for setting both short-term
and long-term organizational budgets and growth strategies. His ability to
craft a comprehensive business plan has ensured that the company stays on track
to meet its financial and operational goals. By consistently focusing on
profitability and aligning business strategies with market demands, he has
positioned 1000FiX to thrive in an ever-evolving industry.
Leading Projects for Innovation
Innovation is at the core of Rizwanul’s leadership. He
sponsors and leads several programs aimed at improving the company’s service
offerings and customer interactions. Over the years, he has spearheaded more
than 10 projects aimed at implementing new tools, processes, and systems to
enhance customer experience. These initiatives have not only improved the
efficiency of the company’s operations but have also helped in creating a more
engaging and satisfying experience for customers. Rizwanul’s proactive approach
to service innovation ensures that 1000FiX stays ahead of its competitors in
the industry.
A Diverse Career Path
Rizwanul’s career spans over 16 years, with experience in
various sectors including BPO, e-commerce, and IT services. Before taking on
his role at 1000FiX, he co-founded and ran a startup in the BPO industry, where
he provided services such as contact center operations, digital marketing, and
web development. His diverse experience across industries has helped him
develop a strong understanding of business operations, customer relationships,
and process improvement. This breadth of knowledge has been invaluable in his
current role, allowing him to approach challenges with a well-rounded
perspective.
Passion for Learning and Development
Throughout his career, Rizwanul has consistently
demonstrated a passion for learning and personal development. He is always
looking to acquire new skills and gain knowledge in different fields and
industries. His commitment to professional growth has not only benefited his
career but also the organizations he has been a part of. In addition to his
work at 1000FiX, he is a certified Lead Auditor for ISO 27001:2005, an
international standard for information security management systems. His
dedication to continuous improvement and skill development makes him an
inspiring leader in the business world.
Timeline for story
February 2019: Became COO at 1000FiX Services Ltd., driving
growth and operational improvements.
2019-2023: Led company to achieve over USD 10 million
turnover with 5%-25% annual growth.
2019-2023: Managed partnerships with global brands like HP,
Dell, Samsung, and Xiaomi.
2019-2023: Introduced new departments for customer-centric
focus and service quality.
2020-2023: Achieved high customer satisfaction goals,
including 91% CSAT and NPS of 70.
2019-2023: Expanded 1000FiX’s service network to 50 centers
across 16 areas in Bangladesh.
2024: Continually leads projects to innovate and improve
service offerings and customer interactions.
