Biography of Ishwar Sridharan: Co-founder and President for the Americas at Exotel
Biography of Ishwar Sridharan:
Ishwar Sridharan is the Co-founder and President for the
Americas at Exotel, a position he has held since January 2024. In this role, he
oversees Exotel's expansion and operations in the Americas, leveraging his
extensive experience in the communications and technology sector. Prior to
this, he served as Co-founder and COO of Exotel from April 2011 to January
2024, where he played a crucial role in shaping the company’s growth and
strategic direction. Sridharan’s technical expertise was initially honed
through roles at notable tech companies, including SAP Labs LLC, Yahoo!, Inc.,
and Position2, Inc.
Early Education and Academic Background
Ishwar Sridharan pursued his undergraduate studies in
Information Technology at Shanmugha Arts, Science, Technology and Research
Academy (SASTRA). Following this, he furthered his education with a Master’s
degree in Information Technology from the International Institute of
Information Technology Bangalore (IIIT-B). His academic background provided a
strong foundation in technology, setting the stage for his future ventures.
Development Experience at SAP Labs
Ishwar Sridharan’s career began at SAP Labs, where he worked
as a Development Specialist from December 2002 to March 2005. His work focused
on enterprise solutions, including xApps and Webdynpro, contributing to his
foundational knowledge in enterprise software development.
Biography of Ishwar Sridharan:Co-founder & President for Americas at Exotel/Entrepreneur/Success story of Ishwar Sridharan/Exotel story/life story
Contributions at Yahoo!
At Yahoo!, Ishwar Sridharan worked as a Principal Engineer
from March 2005 to June 2010. His responsibilities included improving search
relevance and scaling Yahoo! Video Search. He was known for his innovative
approach, integrating near real-time video results from Twitter and music
facets into the search platform. Additionally, he contributed to community
products like Ratings and Reviews.
Early Career and Technical Expertise
Before founding Exotel, Ishwar Sridharan worked as an
Engineering Manager at Position2 from December 2010 to May 2011. His key
achievements included designing and implementing a scalable search
architecture, enhancing social media index relevance, and automatic document
categorization using Python NLTK. He also re-architected MySQL instances to
handle high query volumes and built the Brand Monitor tech team.
Founding Exotel Techcom Pvt Ltd
In 2011, Sridharan co-founded Exotel Techcom Pvt Ltd with
Shivakumar Ganeshan. His vision for Exotel was to revolutionize business
communication through cloud technology. Under his leadership, Exotel has grown
to become a leading full-stack customer engagement platform. The company
provides a comprehensive cloud-based suite that supports over 50 million
engagements daily for more than 6,000 companies across India, Southeast Asia,
the Middle East, and Africa.
Biography of Ishwar Sridharan:Co-founder & President for Americas at Exotel/Entrepreneur/Success story of Ishwar Sridharan/Exotel story/life story
Exotel’s Market Impact
Exotel stands out as a business-focused virtual telecom
operator and customer engagement platform. The company's suite of services
includes an omnichannel contact center, communication APIs, and a conversational
AI platform. These tools are utilized by some of the fastest-growing companies
in emerging markets, such as Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban
Company, HDFC Bank, Zomato, and Oyo. Exotel’s technology plays a crucial role
in managing customer interactions and streamlining communication processes for
these major players.
Professional Experience
Before co-founding Exotel, Ishwar Sridharan held several key
positions in the tech industry. He worked as an Engineer at Yahoo!, Inc. from
2005 to 2010 and later as an Engineering Manager at Position2, Inc. from 2010
to 2011. His earlier career included a role as a Principal at SAP Labs LLC from
2002 to 2005. These roles provided him with valuable experience and insights
into technology and business operations, laying the groundwork for his
entrepreneurial success.
Vision and Leadership
As the Chief Operating Officer and Director of Exotel,
Ishwar Sridharan has been instrumental in driving the company's growth and
innovation. His leadership has guided Exotel to become a pivotal player in
cloud-based business communication, offering solutions that enhance customer
engagement and operational efficiency. Sridharan’s commitment to technology and
business transformation continues to shape the future of customer interaction
across various industries.
Exotel's Global Reach
Exotel’s impact extends beyond regional boundaries, serving
a diverse clientele across multiple continents. The company’s technology
supports global businesses by providing scalable and efficient communication
solutions. As Exotel continues to expand its reach and capabilities, Ishwar
Sridharan remains at the forefront of driving advancements in customer engagement
and cloud technology.
Leadership and Impact
Under Sridharan's leadership, Exotel has become a prominent
virtual telecom operator and customer engagement platform. The company's
solutions, including an omnichannel contact center, communication APIs, and
conversational AI, are used by major companies like Ola, Swiggy, and Flipkart.
Exotel’s technology has become integral to managing customer interactions and
streamlining communication processes.
Current Role and Responsibilities
In his current role, Ishwar Sridharan also serves as the
Co-founder and Chief Business Officer (CBO) for the Americas at Exotel. He is
responsible for driving the company's growth and strategic initiatives in the
American market, expanding Exotel’s influence and client base across the
region.
Overall Impact and Achievements
Throughout his career, Ishwar Sridharan has made significant
contributions to technology and communications through roles at Exotel, Yahoo!,
and SAP Labs. His achievements include designing scalable search architectures,
enhancing search relevance, and integrating innovative solutions into major
platforms, highlighting his expertise in technology and leadership.
Timeline of Ishwar Sridharan’s story
2002-2005: Worked as a Development Specialist at SAP Labs
LLC.
2005-2010: Served as a Principal Engineer at Yahoo!, Inc.
2010-2011: Held the position of Engineering Manager at
Position2, Inc.
April 2011: Co-founded Exotel Techcom Pvt Ltd.
December 2010 - May 2011: Worked at Position2, Inc. before
founding Exotel.
January 2024: Became Co-founder and President for the
Americas at Exotel.
2016: Exotel became a leading customer engagement platform with
a comprehensive cloud-based suite.
2023: Exotel supports over 50 million engagements daily for
more than 6,000 companies.
